*Final grade/step for NORs will be determined by Washington.
ALL ORDINARILY RESIDENT (OR) APPLICANTS (See Appendix A for definition) MUST HAVE THE REQUIRED WORK AND/OR RESIDENCY PERMITS TO BE ELIGIBLE FOR CONSIDERATION.
The U.S. Mission in Harare is seeking eligible and qualified applicants for the position of Customer Service Centre Coordinator.
BASIC FUNCTION OF POSITION
The incumbent ensures that resource management sub-sections meet or exceed Uniform Service Standards in the delivery of services to customers, responds to requests, assigns and coordinates tasks inside the section, monitors performance of tasks, projects, and requests, and reports performance to Management. Incumbent reports to the Management Administrative Assistant.
QUALIFICATIONS REQUIRED
Applicants must address each required qualification listed below with specific and comprehensive information supporting each item. Failure to do so may result in a determination that the applicant is not qualified.
- EDUCATION: Completion of secondary education is required.
- EXPERIENCE: Minimum four years of experience in a customer-focused work environment, with emphasis on written and oral communication and daily interactions with customers is required.
- LANGUAGE: Level IV English is required (speaking and reading).Level III Shona is required (speaking and reading). The incumbent must have excellent oral and written communication skills to communicate clearly with all members of the Embassy Community.
- SKILLS AND ABILITIES: Typing skill of 40 wpm is required.
FOR FURTHER INFORMATION:
The complete position description listing all of the duties and responsibilities may be obtained on our website http://harare.usembassy.gov/jobs.html and or by contacting the Human Resources Office at hararerecruit@state.gov or by telephone at 263-4-250593 Ext 4622/4991
A TEST ASSESSING REQUIRED SKILLS, ABILITIES AND JOB KNOWLEDGE WILL BE ADMINISTERED AS PART OF THE SELECTION PROCESS.
HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.
HIRING PREFERENCE ORDER:
(1) AEFM / USEFM who is a preference-eligible U.S. Veteran*
(2) AEFM / USEFM
(3) FS on LWOP**
* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of the most recent Member Copy Four (4) of the DD-214, Certificate of Release or Discharge from Active Duty, and, if applicable, a letter from the U.S. Department of Veterans Affairs. If claiming conditional eligibility for U.S. Veterans’ preference, applicants must submit proof of conditional eligibility. If the written documentation confirming eligibility is not received in the HR office by the closing date of the vacancy announcement, the U.S. Veterans’ preference will not be considered in the application process. Mission HR’s decision on eligibility for U.S. Veterans’ preference after reviewing all required documentation is final.
** This level of preference applies to all Foreign Service employees on LWOP.
ADDITIONAL SELECTION CRITERIA:
- Management may consider the following when determining successful candidacy: nepotism, conflicts of interest, budget, and residency status.
- Current OR employees serving a probationary period are not eligible to apply. Current OR employees with an Overall Summary Rating of Needs Improvement or Unsatisfactory on their most recent Employee Performance Report (EPR) are not eligible to apply.
- Current NOR employees hired on a Family Member Appointment (FMA) or a Personal Service Agreement (PSA) are not eligible to apply within the first 90 calendar days of their employment, unless they have a When Actually Employed (WAE) work schedule.
HOW TO APPLY:
Applicants must submit the following documents to be considered:
- Universal Application for Employment (UAE) (Form DS-174), which is available on our website or by contacting Human Resources. (See “For Further Information” above); and
- Any additional documentation that supports or addresses the requirements listed above (e.g. certificates, driver’s license etc.)
WHERE TO APPLY:
Human Resources Office: Nicholas H. Reynolds, HR Officer / Rutendo F. Chitapi, HR Specialist
Mailing Address: P O Box 3340, Harare
172 Herbert Chitepo Avenue
Harare
FAX Number: 263-4-796488
E-mail Address: hararerecruit@state.gov