IT Jobs Zimbabwe

Date Posted: Wednesday, 19 June 2013
Industry: Information Technology
Employment Type: Permanent
Location: Harare

IT Jobs Zimbabwe . Our client is on a mission to change the face of IT in Africa. With a presence in 21 countries; 17 of which are in Africa, the organization is looking for innovative, energetic and dedicated candidates to join their expanding team in Zimbabwe.

• Provide product Support Bridge between Telecom Operator and Subex Support teams to increase turnaround on resolution of support issues.
• Provide Level 1 support of application related issues / problems and escalating to Subex Global support as required
• Perform the day-to-day user activities for application monitoring which include data flow, application capacity, alarm volumes, abnormal and system behaviour. Preferably develop automated system health checks.
• Assist Telecom Operator Fraud team in the configuration and management of fraud threats within new products and services.
• Assists Telecom Operator Analysts in the Review Audit results, root cause analysis and resolution of issues and continual updating of the systems processes and procedures.
• Develop complex Ad hoc audits as requested by RA team in line with the business needs.
• Make minor and major configuration changes to adaptors , reports and dashboards to accommodate the changes in data format and business rules.
• Initial analysis and classification of changes in network node configuration and business rules on new products. Make clarification to Subex on documentation provided by Telecom Operator system vendors.
• Participate in acceptance testing for future developments and / or changes made by the Application Administrator.
• Provide Adhoc Training to facilitate knowledge transfer to both systems users and system administrators.
• Work with Telecom Operator Section Managers in designing appropriate processes and controls to minimize identified exposures to RA and FM issues.
• Monitoring of data feeds polling, collection, duplicate tagging, LDC, correlation, parsing and loading.
• Assisting in the tracking/reporting of Performance against KPI’s and fine-tuning the KPI thresholds.

• At least 4 years of hands-on application support of Moneta and Nikira systems.
• At least 4 years’ experience in RA and FM operations in a GSM Telco Telco environment
• A very good understanding of telecommunications products, networks and technical entities.
• A very good understating of technical entities of Ericsson, Huawei and ZTE network technologies.
• An excellent understanding of telecommunications billing, customer care and business financial systems.
• Training/Experience on telecommunications GSM network, Fraud and RA in telecommunications, Financial and mobile money systems.
• Experience in the use of other audit analysis tools like ACL, etc. and excellent  numerical & analytical abilities, including Data Analysis techniques
• Excellent understanding of English language and interpretation of technical documentation.
• Audit experience will be an advantage.
• Ability to build good relationships and work as part of a Tea