ICT Officer – Fixed Term 2014 Harare
Job Title : ICT Officer – Fixed Term
Proposed Pay Level : NOB
Duty Station : Harare
Organizational Context and Role:
The United Nations World Food Programme (UN/WFP) in Zimbabwe seeks applications
from qualified candidates for its Harare Office.
Accountabilities: Within delegated authority, the National ICT Officer will be responsible for
the following duties:
• Assume the role of I.T. incident manager for the country office. Plan and implement a
concise and effiscient incident management procedure (incident logging, assignment
and resolution in a timely way) Manage the OSTicket helpdesk system
• Work in close collaboration with the headquarters network team to lead and
supervise the implementation of a secure Wireless Network infrastructure taking in
consideration the organization security standards
• Plan and lead the deployment of new network and audio/video equipment.
• Lead the the telecommunication assistants team to manage the telephony service.
Ensure the adequate and optimized configuration of phones systems covering
standard features. Liaise with service providers to regularly review Service Level
Agreements, costs and ensure the smooth resolution of telephomy issues.
• Oversee the performance of managed network services (Satellite and Terrestrial
links) and coordinate with service providers for the resolution of technical isues
• Act as focal point and leader for radio communication issues. Lead radio operators
for the operation of radio rooms in collaboration with WFP Security and the United
Nations Department for Safety and Security.
• Oversee the electrical work managed by the Sr. Telecom Assistant and spearhead
the Green Power Intiative and use of inverters.
• Manage electrical power issues which cover public power issues, office power
generators, Greener Power Solutions implemented in sub offices and lead the
feasibility studies for the inverter installation in main country office.
• Fulfil regional mandate with regards to identification of IT standard, and share
information on Greening initiative and IT governance.
• Manage the briefing and orientation of new IT assistants.
• Manage the procurement/inventory life cycle for I.T. equipment.
• Manage the Adoption of IT service catalogue.
• Handle issues raised over functionalities of the office Intranet system
• Perform other duties as required
Results Expected: In addition to those at NOA/P1 level, under the overall guidance of the
supervisor and with certain degree of independence, a collaborative member of a team
provides well prepared analytical work. Demonstrated use of specialized expertise in
developing and/or supporting systems and applications, data and databases.
Qualified candidates are requested to submit their application together with an updated CV,
photocopies of certificates and name, address and telephone numbers of three referees in a
sealed envelope clearly indicating the Position Title and VA Number being applied for
to Human Resources Officer, World Food Programme, 15 Natal Road, Belgravia,
Harare on 19th January 2014. Only short-listed candidates will be contacted for the
recruitment processes. THE UNITED NATIONS WORLD FOOD PROGRAMME DOES NOT
CHARGE ANY FEE AT ANY STAGE OF THE RECRUITMENT PROCESS.
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