*Country location to be determined based on response.

PURPOSE OF POSITION:

The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, whilst ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

KEY RESPONSIBILITIES:

Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

• Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team (PET) and other senior stakeholders.
• Ensure primary and secondary information on needs inform strategy formulation.
• Ensure context analysis informs strategy development.
• Consult with ND and RL to ensure NO strategy and plans (including Child Wellbeing targets) are taken into account in response strategy formulation.
• Ensure strategy aligns with anticipated capacity.
• Monitor appropriateness of strategy and implementation of strategy and transition plans.

Ensure Response is staffed to meet response needs:

• Lead team/individual development and provide direction and support as needed to enable effective performance.
• Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and People & Culture (P&C).
• Determine response org structure with ND and P&C.
• Conduct high-level workforce planning with P&C and mobilise surge functions as required.
• Oversee the recruitment of the RD’s direct reports.
• Ensure defined accountabilities under the EMS are clear for each function including TOR objectives and quality criteria.
• Ensure P&C works with EMS functions to identify workforce requirements.
• Ensure P&C plans for capacity building with EMS functions.
• Ensure P&C develops performance planning and review processes that include quality criteria.
• Ensure P&C establishes a staff care function and mechanisms that support staff well-being.
• Consult ND to plan Response team transition / integration.
• Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

• Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).
• Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership Executive Committee (where activated).
• Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN agencies, civil society, churches, bi-lateral missions and donors.
• Participate in consortium meetings and Response related national coordination meetings.
• Ensure WV is represented at relevant technical and coordination mechanisms in-country.
• Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

Develop and plan Response to achieve Response strategy goal and objectives:

• Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with strategy and humanitarian needs.
• Ensure Response programme development meets WV and international standards.
• Ensure that adequate funding to address humanitarian needs is acquired.
• Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response Operations teams.
• Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.
• Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement Response programme in accordance with commitments to meet international and WV standards:

• Ensure that accessible beneficiary feedback mechanisms are established and functioning.
• Ensure staff establish community accountability methods across all of the response program.
• Monitor and identify risks to programme quality and coordinate resources to address them.
• Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements with donors, SOs and other stakeholders are adhered to.
• Ensure management meetings address quality risks & relevant monitoring data & community feedback.
• Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV standards, donor and SO agreements.

Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

• Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.
• Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.
• Ensure that audit reports are responded to and recommendations implemented.

Ensure that response meets WV minimum quality standards and supports program improvement, reflection, learning and innovation:

• Ensure previous response learnings from Global learning facilitator are reviewed in program design.
• Encourage the incorporation of best practice and innovation in program design.
• Ensure all functions have quality planning sessions to meet quality objectives of their TOR.
• Ensure achievement level of all function quality objectives is monitored monthly and reported.
• Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.
• Ensure mechanisms are established to identify, document, & share lessons learned with Partnership.

Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

• Ensure staffing of Security function.
• Provide oversight to implementation of security protocols as per CSR.
• Facilitate inter-agency coordination for information sharing and intelligence sharing.

Ensure response internal and external reporting requirements are met:

• Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for and reports are prepared.
• Review and submit partnership programme reports.
• Prepare and submit monthly management reports.
• Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that response staff have appropriate housing, offices and information/communication systems:

• Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment and other facilities which enable them to carry out their responsibilities.
• Ensure that all response vehicles and other equipment are well managed and maintained.
• Where necessary, ensure that relevant staff have access to appropriate housing.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

• A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.
• 5 years’ experience in humanitarian assistance work.
• Demonstrated understanding of key humanitarian principles, standards and best practices.
• University degree in Humanitarian Studies or relevant field. Master’s degree preferred.
• Intensive experience in leading a multi-cultural team of professionals.
• Experience working in a cross-cultural environment.
• Experience working in war zones / fragile contexts.
• Experience in engaging with governmental institutions and multilateral agencies.
• Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.
• Experience in serving as an organizational spokesperson to media and other external audiences.
• Effective in written and verbal communication in English.

Preferred:

• Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well as staff.
• Ability to work in coordination with other humanitarian organizations.
• Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.
• Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment:

• Work hours are often in excess of 12 hours per day during difficult periods of the response.
• Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns and generate staff safety issues.
• Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.

Apply here – https://goo.gl/2B8oTh

PURPOSE OF POSITION:

Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.

KEY RESPONSIBILITIES:

Ensure program planning is informed by technical standards and operational viability:

• Contribute to planning of sector requirements for people, funding and supplies.
• Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis, targets the most vulnerable/chronically vulnerable and is operationally viable.
• Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic Guidance and Do-Assure Don’t Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.
• Ensure inclusion of advocacy issues and cross cutting themes are considered in design.
• Ensure programs & projects are measured according to technical standards and Child Well-being targets.
• Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

Establish, lead, resource and staff Operations unit to meet response needs:

• Lead team/individual development and provide direction and support as needed to enable effective performance.
• Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and People & Culture (P&C).
• Determine Operations organisational structure and staffing plan with P&C.
• Monitor recruitment and deployment of Operations staff and plan for capacity development.
• Ensure Operations staff handovers are conducted.
• Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with Programming team during budgeting and budget management process.
• Plan for Operations transition/ integration.

Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

• Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.
• Ensure Accountability mechanisms are in place for Community and stakeholder feedback.
• Planning process considers community requirements (i.e. timelines) and progress is monitored by DME.
• Facilitate planning between sectors to meet overall program goals.
• Facilitate requirements planning with Support Services.
• Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Govt ministries where possible through coordination mechanisms.

Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

• Monitor results against sector plans and address identified issues.
• Monitor expenditure reports and take corrective action with Finance and Programs.
• Review M&E and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.
• Review context analysis with Programs and Liaison for Operational Intent adaptation.
• Review findings of learning events and evaluations with Programs to make operational improvements.
• All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

• Establish and implement internal reporting system in coordination with DME.
• Ensure Operations provide input for grant/donor and program milestone and reports to Programs.
• Write report on quality risks and their resolution and submit to Response Director on regular basis.
• Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

Ensure implementation of response operations according to safety standards with support from the Security function:

• Organise security assessments for all field operations that inform a security plan.
• Implement the recommendations of the security plan for all field operations.
• Ensure security incident reporting protocols are complied with by operations staff.
• Ensure Operations staff adhere to security standards for staff movement and communications.
• Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

• Ensure previous sectors learning from Global Learning Facilitator are reviewed.
• Encourage the incorporation of sector best practice and innovation.
• Ensure sector have a quality plan to meet quality criteria and minimum sector standards.
• Ensure achievement of all function quality criteria is monitored and reported regularly.
• Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.
• Ensure mechanisms are established to identify, document, and share function lessons learned.

Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

• Ensure Ops submit clear and timely budgets and funds requests to Finance.
• Ensure Ops submit clear and timely staff plans to P&C and immediately advises on changes.
• Ensure Ops follow Finance procedures to rapidly process payments to suppliers.
• Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.
• Ensure Ops submit communications requirements to ICT and follow ICT procedures.
• Address delays in Support Services to Response Manager for rapid resolution and waivers.

Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

• Establish operation team protocols where sector and geographic leads identify and report where external actors are delaying/preventing implementation.
• Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government relations.
• Ensure protection issues are reported and addressed in coordination with Advocacy.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

• A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.
• 5 years’ experience in humanitarian assistance work.
• Demonstrated understanding of key humanitarian principles, standards and best practices.
• University degree in Humanitarian Studies or relevant field. Master’s degree preferred.
• Experience in program management and implementation of multi-sectoral emergency response projects.
• Intensive experience in leading a multi-cultural team of professionals.
• Experience working in a cross-cultural environment.
• Experience working in war zones / fragile contexts.
• Experience in engaging with governmental institutions and multilateral agencies.
• Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.
• Strong team leadership skills.
• Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).
• Effective in written and verbal communication in English.
• Academic and on-the-job training in at least one of the support services or response-sector relevant areas.

Preferred:

• Understanding of the international humanitarian system, particularly the systems, structures and key actors.
• Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).
• Ability to lead operational planning processes.
• Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.
• Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well as staff.
• Ability to work in coordination with other humanitarian organizations.
• Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.
• Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.