IT Operations Assistant, World Food Programme

Employment at WFP as IT Operations Assistant

ORGANIZATIONAL CONTEXT

The Job holders report to a Head of the Unit or other senior technical expert in the unit.

At this level job holders are expected to take responsibility for completion of a range of processes and activities requiring interpretation of standard guidelines/practices. Job holders are able to recommend a course of action to staff at various levels and may allocate tasks to other staff.

JOB PURPOSE

To deliver high quality technical support, system and data maintenance across a range of business areas and technologies in order to ensure the provision of robust, consistent and dependable services to end users.

KEY ACCOUNTABILITIES (not all-inclusive)

• Carry out VHF and HF radio system installation, maintenance and repair tasks, to ensure continued, optimum operation of base, repeater, vehicle and handheld equipment.
• Champion the migration to and adoption of Digital Mobile Radio systems in WFP, functioning as the key technical resource to the WFP IT unit and other UN agencies, thereby ensuring a seamless transition to the new technology.
• Schedule and deliver training on the use of emergency communications equipment including VHF/HF radios, fixed and mobile satellite phones, to staff at all levels in the organization.
• Train, supervise and support field office radio operators and drivers to ensure adherence to standard operating procedures related to radioroom and radio conduct.
• Develop and maintain telecommunications policy documents and contact databases (e.g. lists of call signs, addresses, telephone numbers, wardens, etc.) and emergency telephone trees to ensure accurate information is available at all times.
• Allocate tasks to other colleagues, ensuring that tasks are delivered to agreed standards and deadlines, to support the effective delivery of services.
• Respond to a variety of queries about technology and systems in order to assist WFP staff to deliver their services.
• Produce regular and ad hoc reports including weekly radio checks, and assist in preparation and dispatch of the summary of security incidents and other information to senior staff, to facilitate accurate, efficient and concise communication and information flow.
• Maintain inventory of radio equipment, mobile telephony equipment, GPS and other systems and provide recommendations for potential improvements, to support efficient planning and keep WFP telecommunications equipment operational.
• Function as the countrywide focal point for backup generator service and maintenance, monitoring fuel stocks and run hours and ensuring timely refueling and service throughout each generator’s lifespan.
• Support the development of standard material such as training documentation and web content on behalf of senior officers to ensure staff have access to required information about IT services and products.
• Coordinate with WFP Security staff and/or UNDSS Radio Room to facilitate accurate and efficient security-related information flow following established standard operating procedures.

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